15 Jan 2020 

Topic : How does digital transformation improve customer experience ?

Organizers : 2020 Association of Family Offices in Asia, Association of Private Bankers in Greater China Region, Asia Co-Investors Club, and Women in Leadership Association

Venue : 3302, Tower 6, Gateway , Tsim Sha Tsui

Attendance : 100 professionals

Disruptive innovation drives digital transformation rapidly.  The Agile development delivers a minimum viable product (MVP) with a higher chance of success.  Recent researches concluded that good end-to-end customer journeys generate business results better than touchpoints.   Customer journey mapping is the center of all consumer-focused organizations and can transform business by multi-layer studying on the existing process and soliciting constructive insights and suggestions from stakeholders.  The executives always learn lessons from customer journey map exercise. Gartner CX Customer Experience Pyramid proofs customer experience driving loyalty, and therefore Spencer recommends focusing on fine-tuning digital services to improve customer care, customer experience, and customer-centricity to achieve better customer satisfaction.  Top executives can apply know-how to improve customer satisfaction through digital transformation.

26 Sep 2019

Topic : Smart Banking & E-commerce - Challenges & Opportunities 

Organization : Hong Kong Baptist University

Course : MSc Data Analytics and Business Economics

Attendance : 70 students

e-Commerce giants like Amazon, Alibaba, JD have outperformed traditional large retailers.  Smart banking is driven by FinTech and it changes customers spending behavior. The talk examines the coming challenges and opportunities for smart banking and e-Commerce. 

29 May 2019 

Topic : Smart Banking – A Paradigm Shift in Smart Living

Venue : China Construction Bank Office 

A practical 3-hours professional training to the bank staff.  An overview on FinTech and its applications have been discussed.  This course predicts how smart banking drives a paradigm shift n smart living and IoT.  

11 April 2019

Venue : CLP Academy

Event : Open Ceremony for Professional Diploma in Power Engineering 

Guest Speaker Talk : Evolving eCommerce Changes the World

Around 200 attendance

It is a special topic in the annual opening ceremony of China Light Power (CLP) Academy.  New ways of IoT fosters different eCommerce amongst different stakeholders like utilities, financial institutes, and the public. 

21 Feb 2019 

2019 Asia Pacific Regional Meeting Organized by Stevenson, Wong & Co.

Venue : Conrad Hotel

Topic : Trend of fintech technology around the globe

It introduces the usage and trend of FinTech technology globally. The Mergers & Acquisitions Special Business Team (“M&A SBT”) was chaired by SW Partner Mr. Rodney Teoh with the theme of “Trending Mergers & Acquisitions And Fintech”. Ms. Florence Ng, Mr. Spencer Li, the general manager of BlueOcean Pay, and Mr. Henry Yu were invited as guest speakers. Ms. Ng shared her views on the relationship of fintech innovation with money, the financial markets, funding and infrastructure. Mr. Li introduced the use and trend of fintech technology around the globe.

https://www.sw-hk.com/event-20190221-1/

18 Dec 2018

Event : CSPay Asia Market Promotion

Organized by : CSPay and Huawei

Venue : Easton Club, Central

Topic : Be a Smart Retail (45 min)

Due to the emerging of 5G and IoT, Smart retail is emerging with various applications. If we adopt AI and Big Data techniques, stakeholders can effectively manage their business with seamless digital payment methods. A lot of business in Smart Retail value chain come across.

27 Nov 2018

Venue : Flat F, 11/F, Lucky Plaza, 315-321 Lockhart Road, Wanchai

Organized by The Association of Hong Kong Accountants 

Topic : Cyber Security on Smart Banking and Blockchain 

Contemporary trends and ways of cyber security were illustrated.  It explains the scopes and implications of Smart Banking Seven Initiatives of Hong Kong Monetary Authority.  It also explains several cases of Blockchain applications like smart contract, security token offering, etc. 

10 August 2018 

Speakers :

Mr. Nelson Chow, Chief Fintech Officer, Fintech Facilitation Office, Hong Kong Monetary Authority

Dr. Frank Tong, Head of Innovation Labs and Strategic Investments, HSBC

Ir Spencer Li, Charter President, Innovation and Technology Association

Topic :

• The New Era of Smart Banking (45 min)
• Panelist on Disruptive Innovation

7 August 2018 

Training to Trade Development Council

Participants : 68

Grades : Managers or above

Topic : E-Marketing Seminar on Digital Payment an eCommerce (3 Hours)

Invited as Guest Speaker

27 April 2018 

Zero to One Competition

Organized by Junior Chamber International Lantau

Invited as the Judge for Start-up business competition

10 Finalists attended a 10-day training in University of International Business and Economics in Jun